- A seminar is defined as any meeting for exchanging or delivering
information. It is usually conducted in a brief time slot of 1-3
hours and is primarily a one-way exchange of information. The Speaker
is usually considered the expert whose soul purpose is to deliver
- A workshop is conducted with a group of people to explore
a subject to develop a skill, technique or carry out a creative
project. The trainer will use training and facilitation techniques
to deliver the message to get immediate results with the participants.
The workshop method is a good way to deliver information in
a ½ day
to 2-day event.
- A training program is defined as the vehicle to take information
and to put it into application. A training program is usually done
with a group of individuals over a period of time for the purpose
of establishing discipline, direction, drill, or practice to impact
proficiency and efficiency. The best way to deliver a training
program is to spread the training over a period of time 5-10 weeks
to help the participants to absorb and apply the information to
their particular jobs and situations. Information that is used
in real application is much more easily adapted and used.
- Team Analysis – Reports
the attributes of each team member and shows the team’s strengths
and alerts the team leader to potential problem areas.
- Customer Service Survey – Assess the customer service
knowledge, skills, and attitudes of your people. Then use
this information to train and manage them more effectively.
- Call Center Survey – Measures suitability for call center
duties – inbound or outbound. Used to help find employees
with the knowledge and skill to “fit” your call
- Before You Hire – A quick, easy to administer inexpensive,
reliable method for ascertaining an applicant’s attitude
toward motivation, adaptability, service-orientation and
trustworthiness, also includes workplace theft and drug use.
The test can be
administered in only 15-20 minutes, and Windows-based software
to score and save information and print a comprehensive report.
- Personality Profile – Designed to sort out some of
the mystery behind the applicant and see where they might
into an organization, this remarkably accurate instrument
can be completed in no longer than 18 minutes!
- Partner Profile – An excellent tool for matching an
individual with a supervisor or to learn if two or more individuals
be compatible in a partnership environment.
- Sales Pro – A tool used to produce a comprehensive report
that outlines the individual’s knowledge and skills with
regard to the selling process. Both knowledge and skill scores
are provided in the report. The report also includes a review
of the applicant’s compensation and other relevant
facts important in understanding the applicant with regard
experience, and position.